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Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I renew a book?

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Items may be renewed by any of the following methods:  

  • In person: Bring your photo ID (driver’s license, student ID, etc.)  

  • By phone: Call 270-534-3197  

  • Online: Sign in to the library search box on the home page of the website. In the top right-hand corner of the screen, click your name, then “My Library Card” to see your current loans and an option to renew your materials.  

Faculty or staff who would like to keep library materials for the next semester should call Anita Weathers at 270-534-3189 or email her at anitagweathers@kctcs.edu  

*Items on hold for another patron cannot be renewed.  

 

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How do I check out a book?

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There are several ways you can do this: 

  1. Note the call number and location of the book and come to the library during our open hours to locate your item by browsing the stacks. You might find several related titles on the shelf while you are there or find some other things in the library you are interested in! Please let a staff member know if you need assistance.  

  1. Look up the book in our library search box on the home page of our library website. Be sure to sign in when prompted. Enter a title or subject, search, and select the item you wish to check out. You can request the item while you are online: 

  • Once the item page is up, on the left menu under Get It, click Request. The “Send Request” box will appear.  

  • Select West Kentucky as the pickup location.  

  • Enter a pickup date. Click “Send Request.”  

  • The library staff will receive the request, pull the item, and send an email to you with the pickup date.  

  1. If you know the item(s) you want to check out, enter a Library Pickup Request linked here, or by clicking that button underneath the search box to get to the online form. Fill out all information and submit. A library staff member will notify you when your item(s) is ready for pickup.  

  1. You can also call the library at 270-534-3197 and give the staff member the title and call number of the item. The staff member will pull the item and email you when it is ready for pickup.  

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When is the library open?

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Fall and spring library hours are:

Monday – Friday, 8:00 am – 4:00 pm,

closed Saturdays & Sundays. 

 

Summer hours from May through July are:

Monday – Thursday, 8:00 am – 4:00 pm,

closed on Fridays, Saturdays, and Sundays.

 

Visit the Contact the Library page of the website for a daily calendar of current hours and closings. You can always visit us online from any computer or device.  

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How many items can I check out from the library at one time?

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Students can check out up to 10 items at one time.  
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How do I access Library Guides?

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From the library’s home page, Click on Library Guides. This will take you to a page that lists all of our available Library Guides from A to Z. The library guides are program-, subject-, or class-specific. Click on a guide. Each Library Guide contains multiple tabs (pages) with many resources that will help you in your research. Should you have any questions regarding a particular guide, click on the guide’s Home tab at the top of the page, and use the library contact information located on that page.  
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What is Films on Demand (FOD) and how can I access it?

313 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 05, 2021    Library Access/Collection

Films on Demand, from Films Media Group, is the leading source of high-quality video and multimedia for academic, vocational, and life-skills content. WKCTC’s collection of videos contains more than 47,000 streaming videos. To access FOD, from the library’s home page, click on Find Resources. Under Databases A-Z, click the drop-down arrow to display an alphabetical list of databases. Select Films on Demand and hit Go. 

Below are links for educators about using Films on Demand:  

 

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What is an Interlibray loan (ILL)?

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ILL is a free service through the Kentucky Virtual Library (KYVL). When a book or article is not available at Matheson Library, we can borrow it from another library through Interlibrary Loan! It is easy to do. Visit the library, call 270-534-3189 to request, or fill out the interlibrary loan form.  

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Where can I find more information about checking out library material?

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You may view our policies by going to the home page of the library website, selecting About the Library, then choosing Policies, Circulation Policies, under Services and Policies.  
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How do I access eBook central? 

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From the library’s home page, Click on Find Resources. Under Databases A-Z, click the drop-down arrow to display an alphabetical list of databases. Select eBook Central (ProQuest) and hit Go. Click Sign In at the top, then choose Create Account. Once you have set up your account, you are ready to do a search. After you have chosen a book, you have the option to read the book online or download the book to your computer. 

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Where is the library located?

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You can find us on the 2nd floor of the Matheson Learning Resource Center (MLC).  Look for the large banner on the brick building that says Library.   
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How do I use the library search box? 

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From the library’s home page in the middle of the page, you will see the library search box.  Simply type a subject into the search box and click Go!  This searches all of our books, articles, and databases on a particular subject. You can limit further by using the ‘’sort by’’ filters on the right side of the results page. A tutorial on using the library search box is provided underneath the box on the library’s home page.
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How do I access a database?

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From the library’s home page, Click on Find Resources. Under Databases A-Z, click the drop-down arrow to display an alphabetical list of databases. Select a database and hit Go.  
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What if I feel sick?

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Please do not visit the library or WKCTC campus if you are feeling sick. 
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Where can I find the library orientation for my class?

240 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 10, 2020    Library Access/Collection

On the Matheson Library homepage, select Library Guides then scroll down to your class.  The orientation for your class will be included in the guide along with links for locating books, articles, audiovisuals, eBooks, and recommended websites specifically chosen for that class. 

If your orientation is scheduled in the library, your instructor will inform you of the day and time of the session.

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What virtual resources does the library offer? 

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Library resources and services are available online, 24/7, anywhere, anytime, from any computer!  

  • 130,000+ eBooks 

  • 47,000+ streaming videos 

  • Thousands of full-text journals in 100 databases 

  • Contact a library staff member for assistance online, over the phone, or through our live chat 

  • Westkentucky.kcts.edu > MyPath > Library > West Kentucky Community and Technical College 

  • Blackboard > eLibrary > West Kentucky Community and Technical College under KCTCS Library Websites 

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Where can I find information about the campus One Book Read?

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Information about the current and past One Book Read selections can be found at www.onebookread.com

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How do I request/suggest materials for the library?

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Email Amy Sullivan at amy.sullivan@kctcs.edu or call 270-534-3171 
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What do I do if I get a Single Sign-on Error when trying to use library databases?

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If you are trying to access a library database and encounter an error, try clearing your cache or even using a different browser.  Learn how to clear your cache on any device. Alternatively, if you are using Chrome or Firefox, here is a PowerPoint with detailed directions on how to clear your cache

You can also use a private browsing window to access databases: 

Chrome > Incognito window 

Firefox > Private window 

Edge/IE > InPrivate window 

If the problem persists, please reach out to us through chat or Ask A Librarian

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How long can I keep items that I check out? 

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Books – 3 weeks

DVDs - 5 days

Audiobooks – 3 weeks

Reference & Special Collections are for in-library use only.  

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Do I get my books for class at the library?  

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No, the library does not carry books or textbooks that are required for your classes. You purchase those items from the bookstore, located in the Anderson Technical Building. Visit the bookstore website or call 270-534-3330 with questions about books for your classes. The library carries books related to programs and classes offered at WKCTC that are additional reading to help you with classes, research projects or assignments, and even reading for fun!  
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