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Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I renew a book?

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Items may be renewed by any of the following methods:  

  • In person: Bring your photo ID (driver’s license, student ID, etc.)  

  • By phone: Call 270-534-3197  

  • Online: Sign in to the library search box on the home page of the website. In the top right-hand corner of the screen, click your name, then “My Library Card” to see your current loans and an option to renew your materials.  

Faculty or staff who would like to keep library materials for the next semester should call Anita Weathers at 270-534-3189 or email her at anitagweathers@kctcs.edu  

*Items on hold for another patron cannot be renewed.  

 

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How do I check out a book?

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There are several ways you can do this: 

  1. Note the call number and location of the book and come to the library during our open hours to locate your item by browsing the stacks. You might find several related titles on the shelf while you are there or find some other things in the library you are interested in! Please let a staff member know if you need assistance.  

  1. Look up the book in our library search box on the home page of our library website. Be sure to sign in when prompted. Enter a title or subject, search, and select the item you wish to check out. You can request the item while you are online: 

  • Once the item page is up, on the left menu under Get It, click Request. The “Send Request” box will appear.  

  • Select West Kentucky as the pickup location.  

  • Enter a pickup date. Click “Send Request.”  

  • The library staff will receive the request, pull the item, and send an email to you with the pickup date.  

  1. If you know the item(s) you want to check out, enter a Library Pickup Request linked here, or by clicking that button underneath the search box to get to the online form. Fill out all information and submit. A library staff member will notify you when your item(s) is ready for pickup.  

  1. You can also call the library at 270-534-3197 and give the staff member the title and call number of the item. The staff member will pull the item and email you when it is ready for pickup.  

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How do I access Library Guides?

211 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 05, 2021    Library Access/Collection

From the library’s home page, Click on Library Guides. This will take you to a page that lists all of our available Library Guides from A to Z. The library guides are program-, subject-, or class-specific. Click on a guide. Each Library Guide contains multiple tabs (pages) with many resources that will help you in your research. Should you have any questions regarding a particular guide, click on the guide’s Home tab at the top of the page, and use the library contact information located on that page.  
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Is the library building open right now?

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Library hours are Monday – Friday, 8:00 am – 4:00 pm, closed Saturdays & Sundays. During our roof renovation September-October 2021, you can find us in Room 3 in Matheson Learning Resource Center (downstairs, enter from the outside of the building). Look for the Matheson Library signage on the glass door. Visit the Contact the Library page of the website for a daily calendar of current hours and closings. You can always visit us online from any computer or device.  
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Do I need to wear a mask at the library?

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For the Fall 2021 semester, masks are required for all persons in all indoor facilities. Please wear a mask in all buildings at all times, for your entire visit. If you do not have a mask, one will be provided.
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Where is the library located?

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During our roof renovation, September-October 2021, we are temporarily relocated downstairs in the Matheson Learning Resource Center (MLRC), Room 3. Enter from the outside of the building and look for our Matheson Library signage on the glass windows/door. When the roof work has been completed, we will be back in our usual location, the entire 2nd floor of the Matheson Learning Resource Center. Look for the large banner on the brick building that says Library.   
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Where can I find more information about checking out library material?

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You may view our policies by going to the home page of the library website, selecting About the Library, then choosing Policies, Circulation Policies, under Services and Policies.  
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What is Films on Demand (FOD) and how can I access it?

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Films on Demand, from Films Media Group, is the leading source of high-quality video and multimedia for academic, vocational, and life-skills content. WKCTC’s collection of videos contains more than 47,000 streaming videos. To access FOD, from the library’s home page, click on Find Resources. Under Databases A-Z, click the drop-down arrow to display an alphabetical list of databases. Select Films on Demand and hit Go. 

Below are links for educators about using Films on Demand:  

 

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How do I access a database?

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From the library’s home page, Click on Find Resources. Under Databases A-Z, click the drop-down arrow to display an alphabetical list of databases. Select a database and hit Go.  
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What if I feel sick?

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Please do not visit the library or WKCTC campus if you are feeling sick. 
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What in-person library services are still available during COVID-19? 

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  • Computers – 20 available in our open labs. If there is a wait, you will be limited to one (1) hour.

  • Printing – all print jobs are routed to the main circulation desk computer.

  • Private study – available in our Reading Room, individual tables only, one person per table.

  • Ask a library staff member for assistance with checking out a book, DVD, or audiobook. They will retrieve the item(s) for you and check it out for you.

  • Place holds for library materials by contacting one of our staff members, reserving through Primo, or calling the library. You can pick these up at the circulation desk.

  • Return library materials to one of our book drops at the library, outside of Matheson Learning Resource Center (MLC) building next to room 5, or at the Anderson Technical Building (ATB) lobby. Materials will be quarantined for the recommended time period before being checked in.

  • Browsing shelves for checking out books, DVDs, or audiobooks, or for using materials in the library.

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How many items can I check out from the library at one time?

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Students can check out up to 10 items at one time.  
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How do I access eBook central? 

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From the library’s home page, Click on Find Resources. Under Databases A-Z, click the drop-down arrow to display an alphabetical list of databases. Select eBook Central (ProQuest) and hit Go. Click Sign In at the top, then choose Create Account. Once you have set up your account, you are ready to do a search. After you have chosen a book, you have the option to read the book online or download the book to your computer. 

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Can I bring my child(ren) with me to the library?

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No. For safety reasons, children are not allowed at the library.
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What is an Interlibray loan (ILL)?

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ILL is a free service through the Kentucky Virtual Library (KYVL). When a book or article is not available at Matheson Library, we can borrow it from another library through Interlibrary Loan! It is easy to do. Visit the library, call 270-534-3189 to request, or fill out the interlibrary loan form.  

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What virtual resources does the library offer? 

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Library resources and services are available online, 24/7, anywhere, anytime, from any computer!  

  • 130,000+ eBooks 

  • 47,000+ streaming videos 

  • Thousands of full-text journals in 100 databases 

  • Contact a library staff member for assistance online, over the phone, or through our live chat 

  • Westkentucky.kcts.edu > MyPath > Library > West Kentucky Community and Technical College 

  • Blackboard > eLibrary > West Kentucky Community and Technical College under KCTCS Library Websites 

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Where can I find the library orientation for my class?

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On the Matheson Library homepage, select Library Guides then scroll down to your class.  The orientation for your class will be included in the guide along with links for locating books, articles, audiovisuals, eBooks, and recommended websites specifically chosen for that class. 

If your orientation is scheduled in the library, your instructor will inform you of the day and time of the session.

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How do I use Primo? 

140 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 02, 2021    Library Access/Collection

From the library’s home page In the middle of the page, you will see the Primo search box. Simply type a subject into the Primo search box and click Go! Primo searches all of our books, articles, and databases on a particular subject. You can limit further by using the ‘’sort by’’ filters on the right side of the search page. A tutorial on using Primo is provided underneath the Primo Search box on the library’s home page.
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Where can I find information about the campus One Book Read?

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Information about the current and past One Book Read selections can be found at www.onebookread.com

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What do I need to do to visit the library?

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  • Wear a mask throughout your entire visit. Clean your occupied space before your visit with our provided supplies.

  • Enter from the Student Center/Haws Gym side of the building, using either the elevator or staircase entrances. You will be directed to the Exit when leaving the library.

  • BRING A PHOTO ID (driver’s license) . Sign-in is required upon entry. Only CURRENTLY ENROLLED students, faculty, and staff may use the library this semester. No other visitors or children are allowed.

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